Frequently asked questions

General topic

We organize guided tours, nature excursions, and outdoor activities on Mount Etna and other Sicilian locations.

No, tours are only available with prior booking to ensure the best possible experience.

Yes, all activities require a reservation at least 48 hours in advance.

Booking and Payments

You can book directly through our online booking system or by contacting our guides via WhatsApp, SMS, or iMessage.

We accept payments via Stripe, PayPal, and cash.

Yes, you can modify or cancel your booking up to 48 hours before the tour. After this deadline, the fee is non-refundable.

In the event of cancellation due to force majeure (e.g., bad weather), you will be offered a full refund or a voucher valid for 1 year.

Meeting Points and Transportation

Our main meeting points are in Trecastagni, Catania, Taormina, and Syracuse, depending on the chosen tour.

Yes, we offer pick-up services from strategic points or directly from accommodations, at an extra cost.

You can use the Catania Metro. Get off at the “Borgo” station, where our team will be waiting for you.

Yes, most of our meeting points have free or paid parking options.

Safety and Equipment

We provide detailed instructions for each tour, but we generally recommend comfortable or hiking shoes, sportswear, and water.r.

Absolutely! Our tours are designed for different levels of difficulty, and many activities are accessible to beginners.

Yes, all our activities are covered by Professional Civil Liability Insurance (RCT).

Guides may modify, reschedule, or cancel the tour for safety reasons. In such cases, you will be offered a refund or a new date.

Experience and Groups

Yes, all our guides are highly qualified and certified to ensure safety and an excellent experience during the tours.

Each car accommodates up to 6 people to ensure comfort and quality.

What’s Included

Each tour includes the guide, any specified equipment, and, in some cases, transportation. Specific details are available in the tour description.

Some tours include meals or tastings. Please refer to the tour description for more details.

Accommodation

Absolutely! We encourage you to capture the best moments, but we ask you to respect nature and other participants.

Yes, some locations, such as Montata Grande, provide parking for campers and vans, with the possibility of overnight stays.